FAQS

TOP QUESTIONS

What exactly is GOTS?

Global Organic Textile Standard (GOTS) is an organisation that audits businesses using very strict standards. Basically if you pass their tests you get the certification. It’s pretty full on so please visit their website to get the full low down. But in a nutshell they check that no harmful chemicals are used in the growing, harvesting, milling, manufacturing and dying of the textile. What’s also good about these guys is they check that all the humans are being well looked after in the process too – that they’re all being paid a living wage etc. At the time of writing it is currently only cotton that has this certification – that’s why we only use cotton in our garments. FYI we are allowed under the standard to use 10% of ‘other’ fibres to make up a GOTS certified garment so things like our elastics are accepted as not organic.

What is Fairtrade?

Like GOTS these guys are a serious organisation. Their auditing process is full on – we have even had our small Redfern apartment audited to check everyone is being treated fairly. We’ve jumped through a lot of hoops to obtain our FLO ID. Which we’re glad about because it means that the growers at the start of the supply chain are being fiercely protected by this certification and getting paid a fair price for their cotton.

Where are the clothes made?

We travelled throughout India in 2014 on a mission to find the most eco-friendly, ethically minded factory we could. We found Mila Fairtrade Clothing Ltd at our last stop in Tamil Nadu. We knew immediately that is was the right fit. Surrounded by lush green cow pasture it was the kind of place we would like to come to work. After a conversation over samosa and ‘proper’ chai about shared values of sustainability and ethical business practice, a long term relationship was born.

How do you dye your clothing?

The dyeing process is done with a Zero Liquid Discharge system. 95% of the water is retrieved by an effluent treatment plant installed in our factory’s fabric dyeing unit and reused again for dyeing. 5% of the water is evaporated and the remaining sludge is used to make bricks, which are bought by local Indian cement factories to lay roads.

How are the garment workers who make your clothes treated?

The employees at Mila have access to all safety equipment, medical needs (Employees’ State Insurance), retirement & pension funds and all personal rights provided by the Constitution of India. Above this, workers are paid a living wage, which is far above the minimum wages set by the government. As well as all of this good stuff they are given one day off every week in addition to nine national holidays and one day paid casual leave for every 20 days worked. Workers are entitled to an annual bonus at the time of Diwali. Interest free loans are offered to some of the homeless workers to buy their own land and build their own houses. Advance payment (short term loans) on salaries can be taken in order to meet an emergency.

When will I receive my order?

We aim to despatch within 24 hours of order placement. But if something goes drastically wrong then we’ll let you know. Then it’s up to AUS Post to get your package to you within their expected time frame (they’re usually pretty good).

Australia 5-7 business days
New Zealand 5-10 business days
Elsewhere in the world delivery times will vary by country

What if my order doesn’t arrive within the expected time frame?

Oh no, hate that! Please get in touch with us so we can track it for you. Or you can track it yourself once it’s sent because we’ll send you a tracking number.

I need my order urgently, do you offer express shipping?

We get it, you’ve got places to be. Get in touch. We’re happy to arrange express shipping for you – you’ll just need to throw us some extra dosh. Just email us after you place your order and we’ll make sure we send it out on express post.

My garment doesn’t fit, what should I do?

That sucks. But hey it happens. Get in touch (hola@the-road.com.au). Pop it in the post and we’ll exchange it for the right size. Check our terms and conditions for guidelines. If you didn’t check our size guide (we get it, you’re busy) then please do next time. This may save you the hassle and the cost of returning.

My garment fits but it doesn’t look good on me, what should I do?

Take a deep breath. Are you being too hard on yourself? Try it on again first thing in the morning – nah seriously. Send it back. We want you to look and feel your best wearing The Road. Check our terms and conditions for guidelines. 

There’s something wrong with my garment?

Oh no! Send it back. We’ll reimburse you for the cost of shipping if there is a fault or we’ve sent out an incorrect garment – and of course we’ll sort you out with a refund or replacement – whatever works best for you.

LET’S TALK

We love making friends.

Ask us anything hola@the-road.com.au

PR pr@the-road.com.au

Wholesale wholesale@the-road.com.au